WEBVTT 00:00.200 --> 00:00.800 Okay. 00:01.320 --> 00:02.080 Moment of truth. 00:02.080 --> 00:02.760 I'm going to run it. 00:02.760 --> 00:04.920 And while it's running, I will talk through what it's doing. 00:04.960 --> 00:05.320 Hang on. 00:05.360 --> 00:06.120 Off it goes. 00:06.440 --> 00:10.640 So we have a new sales manager. 00:10.640 --> 00:14.640 We say you are the sales manager working for comply. 00:14.800 --> 00:17.640 You use the tools given to you to generate cold sales emails. 00:17.680 --> 00:19.880 Never generate one yourself, but always use the tools. 00:19.880 --> 00:24.440 You try all three sales email tools at least once before choosing the best one. 00:24.440 --> 00:26.600 You can use all the tools multiple times. 00:26.600 --> 00:31.840 If you're not satisfied with the results from the first try, you select the single best email using 00:31.840 --> 00:38.160 your own judgment of which email will be most effective, and then after picking it, you hand off to 00:38.200 --> 00:42.240 the email manager agent to format and send the email. 00:42.440 --> 00:47.320 Now again, I'm really spelling it out here, and you shouldn't need to be that prescriptive because 00:47.320 --> 00:49.640 the hand off description was there. 00:49.640 --> 00:54.800 But it helps to be to be precise, and particularly as these things get more complex, if you want it 00:54.800 --> 00:59.120 to stay on track and to be reliable, then this is a good practice to do. 00:59.440 --> 01:01.760 So then we create the agent. 01:02.000 --> 01:03.160 We it's a sales manager. 01:03.160 --> 01:04.520 We give it these instructions. 01:04.520 --> 01:08.470 We pass in both the tools and the handoffs. 01:08.470 --> 01:10.350 This is the crux of this. 01:10.550 --> 01:16.070 This is how we separate out the tools, which is where we is like a request response from the handoffs, 01:16.070 --> 01:17.630 which is a delegation. 01:17.630 --> 01:21.870 Control is passed across to take care of the rest of the work. 01:22.270 --> 01:24.950 And that is our message. 01:25.230 --> 01:30.630 And we put a trace around it, automated SDR and we give it a run. 01:30.630 --> 01:34.550 And it took about a minute and let's see what came back. 01:35.030 --> 01:39.830 This is the result and it's picked a very short one in the end. 01:39.830 --> 01:42.790 You remember one of them is a very concise email writer. 01:42.790 --> 01:44.430 It does indeed begin, dear CEO. 01:44.430 --> 01:46.310 And it ends, Alice, as we asked for. 01:46.550 --> 01:51.870 And it's given a nice, short, sharp, AI driven solutions that can optimize your business processes. 01:52.190 --> 01:55.270 And so it's nice and crisp. 01:55.750 --> 01:56.750 There we go. 01:57.550 --> 02:01.470 And importantly, we now have to go and look at the trace. 02:01.670 --> 02:04.790 So the trace here it is automated SDR. 02:04.830 --> 02:06.310 You can see how long it took. 02:06.430 --> 02:08.470 It used nine tools. 02:08.510 --> 02:09.790 Let's go and have a look. 02:09.870 --> 02:15.780 So it came in and it used sales agent one and two and three and then look at what happened. 02:15.780 --> 02:19.660 It went back and used sales one, two and three a second time. 02:19.860 --> 02:20.580 Load more. 02:21.780 --> 02:26.140 And then this was the handoff you can see here shown. 02:26.380 --> 02:28.540 Then it goes to the email manager. 02:28.740 --> 02:34.500 And then that goes to the subject writer followed by the converter followed by the send email. 02:34.500 --> 02:37.460 And you'll see that control does not then come back. 02:37.780 --> 02:40.540 So you're seeing everything in action here. 02:40.620 --> 02:45.020 The sales manager that's able to to handle things and it hands off here. 02:45.020 --> 02:51.220 And the email manager takes the rest of control for the rest of this blue timeline that you see highlighted 02:51.220 --> 02:51.820 in here. 02:51.820 --> 02:58.980 You can see the multiple calls to different agents and the handoff and the use of tools, both wrapping 02:58.980 --> 03:01.980 agents and just directly calling functions. 03:02.220 --> 03:10.580 And that is a satisfying conclusion to quite an interesting example of agentic workflows and design 03:10.580 --> 03:11.220 patterns. 03:11.900 --> 03:12.420 Okay. 03:12.460 --> 03:19.850 Well, we covered a few of the constructs and concepts with OpenAI agents SDK, including tools and 03:19.850 --> 03:20.490 handoffs. 03:20.610 --> 03:24.650 And the most important thing that I want you to take on board is that it was simple. 03:24.770 --> 03:26.290 It's relatively lightweight. 03:26.330 --> 03:32.050 We we achieved something quite complex, quite advanced, and we did it all in a matter of a few minutes. 03:32.410 --> 03:36.730 Now, some exercises for you as of course, very important that you now come back and spend some time 03:36.730 --> 03:37.330 on this yourself. 03:37.330 --> 03:38.850 That is the best way to learn. 03:38.930 --> 03:43.650 So first of all, go through and identify the agentic design patterns that we used here. 03:44.130 --> 03:50.490 Now, there was a moment in this when we moved from from doing what anthropic would just describe as 03:50.490 --> 03:57.730 agent workflows to something that was really like agentic agents under their definition, although I 03:57.730 --> 04:01.570 think it's a little bit, a little bit hand-wavy, but still, there was a clear moment. 04:01.610 --> 04:02.530 Can you identify it? 04:02.570 --> 04:07.450 Can you spot what was the change, the small change that made that difference? 04:07.770 --> 04:10.290 And then try adding in more tools and more agents. 04:10.290 --> 04:11.570 This is a great way. 04:11.570 --> 04:13.330 This is so easy to extend this. 04:13.370 --> 04:18.290 Obviously this is calling this an SDR was was maybe a bit of a stretch because it's really just a cold 04:18.290 --> 04:23.080 email writer, but it would be very easy to see how you could build this into something that's much 04:23.080 --> 04:24.000 more interactive. 04:24.520 --> 04:29.680 And then a hard challenge for you, particularly if you've got some engineering experience. 04:29.960 --> 04:38.760 Figure out if you could turn this into something which is more of a longer living agent workflow, in 04:38.800 --> 04:45.880 that someone could reply to that email, and the agent would then be able to pick up and continue the 04:45.880 --> 04:46.680 conversation. 04:46.720 --> 04:51.080 Have an email based conversation about the company. 04:51.320 --> 04:56.200 Now the hard part about that is handling replies back from SendGrid that we'll need to do a little bit 04:56.200 --> 05:01.080 of research and understanding about things like webhooks and how that will work, and how you'd use 05:01.080 --> 05:06.240 that to trigger this processing, and how would you identify who you sent it to? 05:06.280 --> 05:11.720 So there's a fair amount of stuff in there, but it's engineering stuff rather than much agentic stuff. 05:11.720 --> 05:11.920 So. 05:11.920 --> 05:15.520 So you could be forgiven for skipping it if it doesn't appeal to you. 05:15.520 --> 05:20.720 But if it does, then then that's a very interesting framework to put in place. 05:21.520 --> 05:26.160 And in terms of commercial applications, because you remember, I do always like to try and bring this 05:26.160 --> 05:28.870 back to how can you apply this to business? 05:29.110 --> 05:34.830 And hopefully I mean, obviously there's the fact that it could be literally a sales automation tool 05:34.830 --> 05:40.230 that could just be working to generate a bunch of different cold sales emails or email campaigns. 05:40.390 --> 05:46.030 And if you were to do this extra hard project, it could in fact be something that engages and continues 05:46.030 --> 05:47.070 the conversation. 05:47.070 --> 05:53.790 And generally, the point here is that you can really apply this to any end to end automation of these 05:53.790 --> 05:55.430 kinds of business processes. 05:55.430 --> 05:59.790 You can think of how you can apply this in this context of sales, but you can think of applying it 05:59.790 --> 06:01.350 to so many contexts. 06:01.390 --> 06:04.670 Imagine my day job at Nebula that involves recruitment. 06:04.910 --> 06:11.950 Imagine how applicable something like this is to that space as well, and many others. 06:12.070 --> 06:13.470 Think of a business area. 06:13.510 --> 06:19.870 Think of the kinds of activities that are done at scale with things like cold sales outreach. 06:19.990 --> 06:27.310 And picture how this kind of approach agents collaborating with a level of autonomy and with use of 06:27.350 --> 06:32.710 tools and handoffs, can automate a complex business process.